A free alternative to Userback.
Userback collects user feedback and bug reports with session replays and console logs. pinthread pins threaded comments to elements and hands them to your coding agent. pinthread has a permanent free plan. Userback locks feedback after 7 days on Free Forever.
At a glance
| pinthread | Userback | |
|---|---|---|
| Price | $0 a month, with no trial that runs out. Up to 10 projects, 25 members per project, 10,000 comments per project, 100 MB of storage per project. | Free Forever is $0 with 2 projects and 2 seats, but feedback is locked after 7 days. Paid Team plan starts from $29 a month billed annually ($39 billed monthly). |
| Focus | Threaded comments pinned to live elements, with replies, reactions, and resolve | Bug reports and user feedback widgets with annotated screenshots and video |
| What a report holds | Page URL, element selector, visible text, position, and thread replies | Screen capture, browser and OS details. Higher paid tiers add developer console logs, network requests, and session replay. |
| Issue trackers | No issue tracker integration. Download comments as JSON. | Two-way integrations with Jira, ClickUp, Trello, and Slack on paid plans |
| Agent access | A remote MCP server at https://pinthread.dev/mcp, with a read or write token per project on every plan, including Free | MCP connectors connect Cursor, Claude Code, and ChatGPT on paid plans ($29 a month and up). Excluded on Free Forever. |
Checked on 10 October 2026. Sources: Userback pricing, Userback MCP, Userback MCP documentation.
When Userback fits better
- Each bug report needs console logs, network requests, or session replay.
- Your team manages feedback in two-way synced Jira or ClickUp tickets.
- You collect feedback from end users via survey widgets and feature portals.
When pinthread fits better
- You want a free plan where feedback stays available permanently, not locked after 7 days.
- Your coding agent needs remote MCP access on the free plan to inspect and resolve comments.
- Your team discusses changes in real time in threads on the page.
Switch from Userback
- Sign up free and create a project for your site.
- Paste the script tag into your shared layout.
- Add each address where your site runs in the project's Settings.
- Remove the Userback widget snippet from your site, so reviewers see one feedback button.
- Connect your agent. The agent guide has the setup for Claude Code, Cursor, and Codex.
<script src="https://pinthread.dev/embed.js"
data-project="YOUR_PROJECT_KEY" defer></script>Questions
Is pinthread free?
Yes. The Free plan costs $0 a month, needs no credit card, and includes every feature, with agent access over MCP.
Do reviewers need an account?
No. On a project with link access, reviewers can comment as a named guest. A guest name is not a verified identity. Owners can restrict a project to invited Google accounts.
Can my coding agent read and resolve comments on the free plan?
Yes. pinthread includes its remote MCP server at https://pinthread.dev/mcp on the Free plan, with read and write tokens per project. Userback excludes MCP connectors from its Free Forever plan and requires the paid Team plan.
How long does feedback stay available?
pinthread keeps your feedback permanently without a time cutoff. On Userback's Free Forever plan, feedback is locked after 7 days unless you upgrade to a paid plan.
More comparisons
- pinthread vs AgentationA React toolbar for your own notes, with a local MCP server.
- pinthread vs Agentation (feature by feature)Feature-by-feature breakdown of setup, annotation modes, storage, and agent access.
- pinthread vs Vercel commentsComments on Vercel deployments. Every reviewer needs a Vercel account.
- pinthread vs Marker.ioBug reports with screenshots, console logs, and session replay. Paid plans after a 15-day trial.
- pinthread vs BugHerdClient feedback as tasks on a project board. Paid plans after a 7-day trial.
- pinthread vs PastelWebsite annotations on canvas proxy links. Free plan allows one active canvas.
- pinthread vs RuttlVisual feedback and live CSS edits. Free plan caps projects and video comments.
- All alternativesFree plans, prices, and agent access in one table.
- Agent workflow guideSet up Claude Code, Cursor, or Codex to resolve comments.